COVID-19 FAQs | LIC

Dear Policyholders, we are committed to your safety and wellbeing. The whole nation is fighting Corona Virus COVID-19. Under these challenging circumstances, team LIC assures you that we are doing our best to ensure that critical policy services remain unaffected and you get your due payments on time. Under the restrictions imposed by various local authorities, our availability at touch points like branches, premium points and call center is getting affected. We request you to bear with us. Our online services are available for you on a 24*7 basis from the comfort and safety of your homes. Please stay home and stay safe.

In such times, it becomes all the more important that you stay insured and pay your premiums regularly. Please refer the FAQs given below to find answers to some questions that you may have in mind:

  • You can click here to pay your premium online.
  • You just need to enter your policy number and date of birth for authentication.
  • We accept policy premiums through Debit Card, Credit Card, NEFT, RTGS, Direct Debt, NACH and on payment apps such as Paytm /PhonePe /Google Pay/ BHIM /UPI.
  • You can pay premium through LIC Mobile APP -
    • Download LIC Customer APP if you are a registered Policyholder. Click here to download LIC Customer Mobile APP
    • Download LIC Pay Direct APP if you are not a Registered Policyholder. Click here to download LIC Pay Direct Mobile APP

  • For policies with premium due in March 2020, the days of Grace are relaxed up to May 31 , 2020. For premiums due in April 2020, the Days of Grace are extended by an additional 30 days to the existing grace period.

  • Your safety is our first Priority. Please stay home and stay safe. To combat the impact of COVID-19, our offices are operating with skeletal staff, whenever feasible, within the restrictions imposed by the local administration. All other employees are working from home and are available on telephone and electronic means of communication to attend to all queries. You are requested to avoid stepping out of your house.

You can click here for your policy related queries or download LIC Customer APP to avail the following services if you are a registered Policyholder:

  • Policy Status
  • Bonus Status
  • Loan Status
  • Claims Status
  • Revival Quotation
  • Premium Due Calendar
  • Premium Paid Certificate
  • Claim History
  • Policy Bond / Proposal Form Image access
  • Grievance Registration

Click here to download LIC Customer Mobile App. If you are not a registered policyholder, you may still access some basic services by clicking here

Yes, your money will be credited into your bank account registered under your policy on due date. Please rest assured that LICians are working to ensure your due benefits reach you on time. If you have not registered your bank account under your policy please submit your NEFT mandate form to your servicing branch office in case it is operational.

Yes, your money will be credited into your bank account registered under your policy on due date, for all policies where you have submitted the required documents as communicated to you 180 days before the date of maturity of your policy. Please rest assured that LICians are working to ensure your due benefits reach you on time. If you have not submitted the required documents as communicated to you please submit these at your servicing branch office in case it is operational.

Yes, LIC will always stand by you and your loved ones when you need us the most. The Death claims arising due to Corona virus COVID 19 are treated on par with other causes of death. Death claim is processed as per the terms and conditions of the Policy. Hence subject to Policy conditions COVID 19 death claims are admissible. The Nominee can submit death claim intimation, death certificate and copy of policy schedule at the nearest branch office in case it is operational. In case your nearest branch is non-operational owing to various COVID-19 advisories, you can email death claim intimation, death certificate and copy of policy schedule to the Nodal Person as mentioned below:

List of Nodal Persons of LIC of India

Zone States / UT Covered Head Quarters e mail
Northern Zone Delhi, Punjab, Haryana, Rajasthan, Himachal Pradesh, Chandigarh, Jammu & Kashmir, Ladakh New Delhi nz_rmcrm@licindia.com
North Central Zone Uttar Pradesh, Uttrakhand Kanpur ncz_rmcrm@licindia.com
Central Zone Madhya Pradesh & Chattisgarh Bhopal cz_rmcrm@licindia.com
East Zone West Bengal, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura, Andaman and Nicobar Islands Kolkatta ez_rmcrm@licindia.com
South Central Zone Andhra Pradesh, Karnataka and Telangana Hyderabad scz_rmcrm@licindia.com
Southern Zone Kerala, Tamil Nadu, Puducherry Chennai sz_rmcrm@licindia.com
Western Zone Goa, Gujarat and Maharashtra, Dadra Nagar, Haveli and Daman Diu Mumbai wz_rmcrm@licindia.com
East Central Zone Bihar, Jharkhand and Odisha Patna ecz_rmcrm@licindia.com

Yes, your pension will be credited into your bank account registered under your policy on due date. Please rest assured that LICians are working to ensure that your benefits reach you on time.

  • You can click here to pay your premium online.
  • You just need to enter your policy number and date of birth for authentication.
  • We accept policy premiums through Debit Card, Credit Card, NEFT, RTGS, Direct Debt, NACH and on payment apps such as Paytm /PhonePe /Google Pay/ BHIM /UPI.
  • You can pay premium through LIC Mobile APP -
    • Download LIC Customer APP if you are a registered Policyholder. Click here to download LIC Customer Mobile APP
    • Download LIC Pay Direct APP if you are not a Registered Policyholder. Click here to download LIC Pay Direct Mobile APP

  • For policies with premium due in March 2020, the days of Grace are relaxed up to May 31 , 2020. For premiums due in April 2020, the Days of Grace are extended by an additional 30 days to the existing grace period.

  • Your safety is our first Priority. Please stay home and stay safe. To combat the impact of COVID-19, our offices are operating with skeletal staff, whenever feasible, within the restrictions imposed by the local administration. All other employees are working from home and are available on telephone and electronic means of communication to attend to all queries. You are requested to avoid stepping out of your house.

You can click here for your policy related queries or download LIC Customer APP to avail the following services if you are a registered Policyholder:

  • Policy Status
  • Bonus Status
  • Loan Status
  • Claims Status
  • Revival Quotation
  • Premium Due Calendar
  • Premium Paid Certificate
  • Claim History
  • Policy Bond / Proposal Form Image access
  • Grievance Registration

Click here to download LIC Customer Mobile App. If you are not a registered policyholder, you may still access some basic services by clicking here

Yes, your money will be credited into your bank account registered under your policy on due date. Please rest assured that LICians are working to ensure your due benefits reach you on time. If you have not registered your bank account under your policy please submit your NEFT mandate form to your servicing branch office in case it is operational.

Yes, your money will be credited into your bank account registered under your policy on due date, for all policies where you have submitted the required documents as communicated to you 180 days before the date of maturity of your policy. Please rest assured that LICians are working to ensure your due benefits reach you on time. If you have not submitted the required documents as communicated to you please submit these at your servicing branch office in case it is operational.

Yes, LIC will always stand by you and your loved ones when you need us the most. The Death claims arising due to Corona virus COVID 19 are treated on par with other causes of death. Death claim is processed as per the terms and conditions of the Policy. Hence subject to Policy conditions COVID 19 death claims are admissible. The Nominee can submit death claim intimation, death certificate and copy of policy schedule at the nearest branch office in case it is operational. In case your nearest branch is non-operational owing to various COVID-19 advisories, you can email death claim intimation, death certificate and copy of policy schedule to the Nodal Person as mentioned below:

List of Nodal Persons of LIC of India

Zone States / UT Covered Head Quarters e mail
Northern Zone Delhi, Punjab, Haryana, Rajasthan, Himachal Pradesh, Chandigarh, Jammu & Kashmir, Ladakh New Delhi nz_rmcrm@licindia.com
North Central Zone Uttar Pradesh, Uttrakhand Kanpur ncz_rmcrm@licindia.com
Central Zone Madhya Pradesh & Chattisgarh Bhopal cz_rmcrm@licindia.com
East Zone West Bengal, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura, Andaman and Nicobar Islands Kolkatta ez_rmcrm@licindia.com
South Central Zone Andhra Pradesh, Karnataka and Telangana Hyderabad scz_rmcrm@licindia.com
Southern Zone Kerala, Tamil Nadu, Puducherry Chennai sz_rmcrm@licindia.com
Western Zone Goa, Gujarat and Maharashtra, Dadra Nagar, Haveli and Daman Diu Mumbai wz_rmcrm@licindia.com
East Central Zone Bihar, Jharkhand and Odisha Patna ecz_rmcrm@licindia.com

Yes, your pension will be credited into your bank account registered under your policy on due date. Please rest assured that LICians are working to ensure that your benefits reach you on time.

LIC