Section-G: Service Level Agreement (SLA)
Working Hour Window – 10 to 6
1. Delay in delivery of services:
SN Description Penalty
1 Delay in delivery, installation, commissioning and
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1
Information Technology/DT – Central Office, ‘Yogakshema’, JeevanBimaMarg, P. B. No. 19953, Mumbai - 400021
Ref: CO/IT-SD/EXADATA_AMC_RFP-Pre-Bid-Responses ...