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IT Department, 2nd...
Section-G: Revised Service Level Agreement (SLA)
Definition of uptime:
Working days: Seven days a week (Monday to Sunday)
Uptime Calculation: The percentage uptime shall be...
Section-G: Revised Service Level Agreement (SLA)
Definition of uptime:
Working days: Seven days a week (Monday to Sunday)
Uptime Calculation: The percentage uptime shall be...