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Frequently Asked Questions

Frequently Asked Questions

Customer Portal

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LIC's e Services

LIC's e-Services is LIC's initiative to provide you with on demand service within a few clicks! You can now have many of the functionalities that were available only at a branch office, online at your fingertips.

Process for Registration on Portal

  1. For registration for Online Services on Portal, keep the following ready:
    • Policy numbers on your own life on the life of your minor children
    • Instalment premiums under these policies (without service tax/GST)
    • Scanned image of PAN Card or Passport, with file size less than 100 KB
    • The scanned image should be preferably in .jpg or .jpeg format. However, images with the following formats can also be uploaded :
    • .bmp, .png, gif, .tiff
  2. Visit and Click on “Customer Portal”
  3. If you have not registered earlier for Customer Portal, click on “New user”
  4. In the next screen, you will be required to choose the user id and password of your choice and submit.
  5. Login through this newly created user id and click on the option of ‘Basic Services’ - “Add Policy”
  6. Enrol all your remaining policies.
  7. At this stage all the Basic Services will be available under your enrolled policies.
  8. Thereafter, follow the 3 step process for registration for Premier Services:

    Registration for Premier Services:
  9. If you are already a registered user, login with your user-id and password for LIC-Portal.
  10. Follow simple 3 step process-Registration, Printing and Uploading of documents.

    Step 1—Filling up Registration Form
  11. Basic details including Date of Birth, mobile no, e-mail id provided at the time of registering as a Portal user will be automatically incorporated in the registration form.
  12. Provide PAN Card or Passport details.
  13. All the eligible policy numbers enrolled (policies on own life and on the lives of minor children) will be displayed at this stage.
  14. For policies on the life of spouse, separate registration will be required to be done by him/her.

    Step 2 – Print Form
  15. Click on Print/Save form and print the registration form.
  16. Check the details of the registration form and sign it.
  17. Create a scanned image of the signed form and any one of the KYC documents (PAN or Passport)
  18. The file size of the scanned image should be maximum 100 KB.
  19. The scanned image should be created in any one of the following formats: .bmp, .png, .jpg, .jpeg, .gif, .tiff

    Step 3 – Upload Form /Check status
  20. Upload the scanned image of the registration form through the option provided.
  21. Upload the scanned image of PAN Card or Passport.
  22. After the documents are uploaded, click on submit the request.
  23. An acknowledgement SMS and e-mail will be sent to the mobile/e-mail id provided in the registration form.
  24. This request will be sent for verification to our Customer Zone.
  25. After verification by our Customer Zone Official (within 3 working days from the date of registration), an acknowledgement e-mail and SMS will be sent to you. “
  26. Now you are ready to avail our Premier Services.”
  27. Following Services will be activated only after your request for Premier Services is validated by the Czee Official:

a. View Policy and Proposal images
b. View Claim history
c. Service Request Registration for:

i. Online Loan
ii. Online Change of Address
iii. PAN Registration
iv. Online Switching under ULIP Plans
v. Online Change of Mode


  • Online payment facilities
    • Facility provided to pay renewal premium due, loan-interest due and repayment of loan through:
      Net Banking
      Debit Card
      Credit Card (Only for Premium Payment)
    • Renewal premium can be paid for all in force policies, excluding policies under Salary Saving Scheme policies registered for premium payment through NACH. Payment of premium is allowed from1 month prior to the due date till the policy is in force.
    • Loan interest cannot be paid under VPBY and PMVVY plan policies.
    • All RBI approved Credit (Only for Premium Payment) and Debit cards.
  • Policy schedule
    First page of policy bond which constitutes policy schedule, will be displayed.

  • Policy status
    Basic details of policy will be displayed such as Plan-Term, Sum Assured, Date of Commencement, First unpaid premium etc.

  • Bonus status
    Total bonus accumulated under the policy will be displayed. This bonus is payable only at the time of final payment under the policy.

  • Loan status
    Present loan position will be displayed such as total loan outstanding under the policy, due up to which loan interest paid etc.

  • Claims status
    This option will display date of Survival Benefit (if any) or Maturity Benefit due under the policy during the policy term.

  • Revival Quotation
    Revival quotation will be provided in case of lapsed policies.

  • Premium due calendar
    Details of premiums due during the year (month wise) will be displayed.

  • Premium paid certificate :
    • Individual policy –It provides history of premiums paid under a single policy during the financial year. (available for 3 fin. years including the current fin. year.)
    • Consolidated --It provides history of premiums paid under all the registered own life policies of the user, (excluding spouse and children policies) during the financial year. (available for 3 fin. years including the current fin. year.)
  • Claim history
    This option will provide details of any claim paid under the policy with NEFT/cheque details, date of payment and amount of payment.

  • Policy Bond/Proposal form image
    Scanned image of policy bond as well as proposal form will be displayed for enrolled policies.

  • Grievance registration
    Facility to register a complaint/grievance with the insurer

Last modified date : Tue, 28 May 2024 11:35:09 +0000

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