Information Technology and LIC
LIC has been one of the pioneering Indian organizations in leveraging Information Technology for policy servicing and business operations. Unit Record Machines introduced in late 1950’s were phased out with Microprocessors based computers starting from 1964. Branch and Divisional Offices were also equipped with computers in 1980s for Back Office operations. In 1990s, Standard Computer Packages were developed and implemented for Ordinary and Salary Savings Scheme (SSS) Policies.We have been upgrading our systems with relevant and appropriate technologies over the years.
FRONT END OPERATIONS
With a view to enhance customer experience and services, LIC implemented Front-end Application Package (FEAP) which enabled policyholders to receive policy status report, Revival Quotation, Loan Quotations, payment of premium, change of address and host of other on demand services. Speedy completion of proposals and dispatch of policy documents have become a reality. All our 2048 branches and 1570 satellite offices across the country have been covered under front-end operations and are connected through Wide Area Network (WAN). New policy servicing modules pertaining to both ordinary & SSS policies have been added to the Front End Package catering to Loan, Claims and other office operations. All these modules help to reduce time-lag and ensure accuracy.
We have upgraded our Internet website, which is an information bank, to make it dynamic and interactive. We have displayed information about LIC, its products &offices and related details. The addresses/e-mail Ids of our Zonal Offices, Zonal Training Centers, Management Development Center, Overseas Branches, Divisional Offices and all Branch and Satellite offices are displayed with a view to speed up the communication process.
PAYMENT OF PREMIUM AND POLICY STATUS ON INTERNET
(You have to register for these services)
LIC has provided its policyholders a unique facility to pay premiums online absolutely free of charges and also view their policy details.
Click here for more on Internet Premium Payment
LIC’s Centralized Call Center became operational from 29th September, 2018. The services are accessible through a single number +91-22-68276827 which is operational 24x7 in Hindi, English and eight regional languages (Bengali, Gujarati, Kannada, Malayalam, Marathi, Oriya, Tamil and Telugu) manned by skilled officials to provide information about our Products, Policy Services, Branch addresses and other organizational information.
Click here for Info Centre Contact Numbers
LIC of India has 74 Customer Zones(CZEEs) across the country at present for touch point services to customers. In some locations, these CZEEs function in shifts to facilitate services to policy holders during off-peak work hours.