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"Individual Pension Policyholders/ Annuitants can submit Digital Life Certificate through mobile app Jeevan Saakshya. App can be downloaded from play store"     "Revised Working Hours of All Offices of LIC Of India from 10.05.2021, pursuant to Notification S.O.1630(E) Dated 15th April 2021 wherein the CENTRAL GOVERNMENT has Declared Every Saturday as a Public Holiday for Life Insurance Corporation of India."     "Dear Policyholder, Please submit Bank Account Details ( NEFT ) to LIC - Click here to Download NEFT Form"     "PLEASE REGISTER IN CUSTOMER PORTAL FOR AVAILING ONLINE SERVICES"     Basic Safety measures to fight against Coronavirus Disease(COVID-19)     Breaking News : LIC premiums can now be paid at the nearest CSC centres throughout the country.     Also on ALL POSSIBLE digital modes through LIC website without any service charges.     Intimation to policyholders regarding changes in tax structure due to implementation of Goods and ServicesTax (GST) - Click Here     Beware of Spurious Phone Call and Fictitious/Fraudulent Offers     Beware of fake / spurious calls - DOs and DONTs     " FRAUDULENT RECRUITMENT ADs: BEWARE...! "     Notice to Public regarding Combination of Products     For Policy enquiry contact LIC Call Centre Services on (022) 68276827     " Know your policy details through SMS to 'ASKLIC' (ASKLIC < policy no > PREMIUM/LOAN/BONUS/REVIVAL/NOMINATION) and send it to 9222492224 "     'SMS "LICHELP < policy no >" and send it to 9222492224 or 56767877 for Policy Enquiry/Product Query/Registering of complaint under your policy     

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Information Technology and LIC

LIC has been one of the pioneering Indian organizations in leveraging Information Technology for policy servicing and business operations. Unit Record Machines introduced in late 1950’s were phased out with Microprocessors based computers starting from 1964. Branch and Divisional Offices were also equipped with computers in 1980s for Back Office operations. In 1990s, Standard Computer Packages were developed and implemented for Ordinary and Salary Savings Scheme (SSS) Policies.We have been upgrading our systems with relevant and appropriate technologies over the years.  

 
FRONT END OPERATIONS

With a view to enhance customer experience and services, LIC implemented Front-end Application Package (FEAP) which enabled policyholders to receive policy status report, Revival Quotation, Loan Quotations, payment of premium, change of address and host of other on demand services. Speedy completion of proposals and dispatch of policy documents have become a reality. All our 2048 branches and 1570 satellite offices across the country have been covered under front-end operations and are connected through Wide Area Network (WAN). New policy servicing modules pertaining to both ordinary & SSS policies have been added to the Front End Package catering to Loan, Claims and other office operations. All these modules help to reduce time-lag and ensure accuracy.

 
LIC WEBSITE

We have upgraded our Internet website, which is an information bank, to make it dynamic and interactive. We have displayed information about LIC, its products &offices and related details. The addresses/e-mail Ids of our Zonal Offices, Zonal Training Centers, Management Development Center, Overseas Branches, Divisional Offices and all Branch and Satellite offices are displayed with a view to speed up the communication process.


PAYMENT OF PREMIUM AND POLICY STATUS ON INTERNET

(You have to register for these services)
LIC has provided its policyholders a unique facility to pay premiums online absolutely free of charges and also view their policy details.

Click here for more on Internet Premium Payment

 
INFO CENTRES

LIC’s Centralized Call Center became operational from 29th September, 2018. The services are accessible through a single number +91-22-68276827 which is operational 24x7 in Hindi, English and eight regional languages (Bengali, Gujarati, Kannada, Malayalam, Marathi, Oriya, Tamil and Telugu) manned by skilled officials to provide information about our Products, Policy Services, Branch addresses and other organizational information.

LIC of India has 74 Customer Zones(CZEEs) across the country at present for touch point services to customers. In some locations, these CZEEs function in shifts to facilitate services to policy holders during off-peak work hours.

Click here for Info Centre Contact Numbers