Grievance Redressal System in LIC of India

In a vast organisation like LIC, catering to the various needs and aspirations of millions of policyholders, grievances of customers do arise occasionally. In order to redress these grievances LIC has established elaborate grievance redressal machinery, the details of which are as under:

 

• I) Grievance Redressal Officers:


• Grievance Redressal Officers have been designated at all levels of the Organisation :
  At the Branch level: The Sr/Branch manager  Click here for the list ​​​​​​​​​​​​​​​(Content is in English)(722 KB) 
  At the Divisional level: Manager, CRM Click here for the list   ​​​​​​​​​​​​​​​(Content is in English)(391 KB)
  At the Zonal level: The Regional Manager CRM  Click here for the list   ​​​​​​​​​​​​​​​(Content is in English)(232 KB)
  At the Central level: The Executive Director CRM Click here for the list ​​​​​​​​​​​​​​​(Content is in English)(13 KB) For P&GS policies:
  For P&GS policies:
  At the Zonal level:Click here for the list   ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​(Content is in English)(232 KB)
  At the Unit level:Click here for the list   ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​(Content is in English)(232 KB)
   
  1. Policyholders can personally contact these designated Officials and seek redressal of their grievances.
  2. The respective Grievance Redressal Officers are available at their Offices for personal interviews with the customers on all Mondays between 2.30 p.m. to 4.30 p.m., except on holidays without prior appointment.
  3. Customers can meet the Grievance Redressal Officers on other days also with prior appointment.
  4. The names of the Grievance Redressal Officers are displayed in the respective Offices
   

  Online Complaints

  1. Policy holders may register and track status of their policy related grievances online through Customer Portal if they are registered users.
  2. In case you are not registered user of Customer Portal, please register yourself. It is mandatory to provide your policy number, premium amount, date of birth, mobile number and email id while creating your portal id.
  
  
  3. Policy holders may send their policy related grievances on email id co_complaints@licindia.com
   

  Report any breach of ethics to our Chief Vigilance Officer   ​​​​​​​(Content is in English) (429 KB)